Privacy Policy

This Privacy Policy explains how Sole Scale Property Solutions collects, uses, stores and discloses personal information through our website, enquiries and service relationships.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to our business.

We collect information that is reasonably necessary to respond to enquiries, prepare service proposals and provide or administer our services.

• Identity and contact details such as your name, email address and phone number.
• Business, property and service information you provide in an enquiry or site assessment.
• Correspondence, feedback, complaints and records of our communications with you.
• Billing, transaction and account information for active clients.
• Basic technical information that may be recorded by website hosting or security systems, such as IP address, browser type and access time.

We usually collect personal information directly from you when you email, call, use WhatsApp, submit a prepared website enquiry, request a quote, arrange a site visit or engage our services. We may also receive information from an authorised property manager, colleague, referral source or other representative.

We use personal information only for legitimate business and service purposes.

• Responding to enquiries and preparing scopes, schedules and proposals.
• Delivering, managing and reviewing cleaning or property services.
• Communicating about access, safety, service changes, invoices and support.
• Maintaining business, accounting, insurance and legal records.
• Improving our service processes, website and customer experience.
• Meeting legal, regulatory, safety or dispute-resolution obligations.

We do not sell personal information. We may share it only where reasonably necessary with team members, approved contractors, professional advisers, insurers, payment or accounting providers, technology providers, or government and regulatory authorities where required by law. Recipients are given only the information needed for their role or obligation.

When you submit an enquiry form, the contact, property and service details you enter are sent to our business email through a third-party form-delivery provider. We use this information to review your request, prepare a quotation and contact you about the requested service.

Our form-delivery provider, email provider, WhatsApp, website host and other technology providers may process or store information outside Australia. Their own privacy policies and security practices apply when you use those services. We take reasonable steps when selecting providers but cannot control the operation of third-party platforms.

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as it is reasonably needed for service delivery, record-keeping, insurance, tax, dispute or legal purposes, then securely delete or de-identify it where practical.

The current website does not use advertising cookies or create customer accounts. Standard hosting, browser and security technologies may still generate essential logs or local technical data. If analytics, advertising or additional tracking tools are introduced, this policy and any required notices will be updated.

You may ask to access personal information we hold about you or request a correction if it is inaccurate, incomplete or out of date. Email info@solescale.com.au with enough detail for us to identify the relevant information. We may need to verify your identity before responding.

If you believe your personal information has been mishandled, email info@solescale.com.au and describe the issue. We will acknowledge the complaint, investigate it and respond within a reasonable period. If you are not satisfied and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner.

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.