Terms and Conditions

These Terms and Conditions govern use of the Sole Scale Property Solutions website and provide general conditions for our cleaning and property services. A written proposal, service schedule or signed agreement may contain additional or different terms. If there is an inconsistency, the signed service document takes priority for that engagement.

Website content is general information and may change without notice. Sending an email, WhatsApp message or website enquiry does not create a service contract. A contract begins only when the parties accept an agreed proposal, booking or service agreement.

A quote is based on the information and site conditions reasonably available at the time. The accepted proposal defines the included areas, tasks, frequency and price. Extra work, changed access, inaccurate site information, unexpected contamination or conditions outside the agreed scope may require a written variation and additional charge before work continues.

The client must provide the cooperation and site conditions reasonably required for safe and efficient service delivery.

• Provide safe, lawful and timely access to the agreed work areas.
• Disclose known hazards, sensitive surfaces, contamination, alarms, access restrictions and special site rules.
• Secure cash, valuables, confidential documents and fragile personal items.
• Provide utilities or facilities stated in the accepted proposal.
• Ensure children, pets, staff and visitors remain clear of controlled work areas where requested.

We use professional judgment to select equipment, products and methods appropriate to the agreed task and the information available. We prioritise lower-toxicity options where suitable, but specialised sanitation, stain treatment or restoration may require specific products. Safety directions, surface limitations and reasonable drying or curing times must be followed.

Prices, taxes, payment timing and any recurring service arrangements are set out in the accepted proposal or invoice. The client must review invoices promptly and raise a genuine billing question as soon as practical. Any collection costs, late charges or suspension rights apply only where they are stated in an accepted agreement and permitted by law.

Please provide as much notice as practical when access or timing must change. A cancellation or attendance fee applies only if it is stated in the accepted proposal and is reasonable in light of notice, scheduling and costs already incurred. We may reschedule work where access is unavailable, conditions are unsafe, equipment fails or circumstances outside reasonable control prevent safe delivery.

We aim to deliver the agreed service with due care and skill. Some stains, odours, wear, corrosion, discolouration, damaged coatings, unstable surfaces or permanent material changes cannot be fully corrected by cleaning. We do not guarantee restoration of pre-existing damage or conditions that could not reasonably be identified before work began. We will explain material limitations when they become known.

Tell us promptly if you believe the agreed service was incomplete or property was damaged. Give us a reasonable opportunity to inspect and, where appropriate, rectify the issue. This process does not remove any rights or remedies that cannot lawfully be excluded.

Our services come with consumer guarantees that cannot be excluded where the Australian Consumer Law applies, including guarantees that services will be provided with due care and skill and be reasonably fit for an agreed purpose. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law, each party is responsible for loss or damage caused by its own breach, negligence or unlawful act. We are not responsible for indirect loss, business interruption or loss caused by inaccurate information, unsafe site conditions, denied access, pre-existing damage or events outside our reasonable control, except where liability cannot legally be limited.

Website text, branding, graphics and original content are owned by or licensed to Sole Scale Property Solutions and may not be reproduced commercially without permission. Links to email, WhatsApp or other third-party services are provided for convenience; those services operate under their own terms and privacy practices.

Contact info@solescale.com.au first with the details of any concern. Both parties should attempt to resolve a dispute promptly and in good faith. If it cannot be resolved, either party may use any negotiation, mediation, tribunal or court process available under applicable Australian law.

We may update these website terms from time to time. The terms applicable to an accepted service engagement are those incorporated into that engagement. These website terms are governed by the laws applicable in the Australian state or territory connected with the relevant service, unless an accepted agreement lawfully states otherwise.